After you order
Order Information
Everything about the life of an order after you place it.
Confirmation
A confirmation email lands as soon as your order is placed, with your order number and a direct link to view it.
Preparation
Stocked goods are prepared in 2–4 business days; fixed and dressed candles and prepared-to-order rootwork take a little longer.
Dispatch and tracking
Tracking is emailed the moment your parcel is collected by the carrier.
Changes
Need to change an order? Write to the bench quickly with your order number — if it has not been prepared yet, we will do our best.
Secure checkout
Payment handled by the connected provider.
Made by hand
Small batches, dressed and labelled at the bench.
Shipping & delivery
Preparation and transit times, plainly stated.
Returns
Damaged or incorrect, put right.
Real help
Every message answered at the bench.
Checkout is handled by our payment provider. Card details never touch this site.
Customer Care