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Questions & Answers
Everything customers ask most often about our candles, oils, workings, delivery and wholesale, answered plainly.
Orders
Placing, changing and tracking an order.
Shipping & delivery
Preparation times, transit and parcels.
Products & ingredients
What is in the work and how to use it.
Ritual Services
Safety & Care
Shipping & Delivery
Orders are prepared by hand before they travel. Bench time is 2–4 business days, then carrier transit.
- • Standard and expedited transit at checkout
- • Oils and liquids double-sealed for travel
- • Tracking emailed on collection
- • International orders may attract local duties
Delivery estimates exclude weekends and holidays.