Customer Care
Help & Support
Order questions, delivery, returns, product safety and service bookings — the whole desk in one place.
Track an orderFind an order and its status.Shipping & deliveryPreparation time, transit and international.Returns & refundsDamaged, incorrect or unopened items.Questions & answersEverything asked most often.Product care & candle safetyHow to burn, dress, store and handle.Candle instructionsFree step-by-step product guidance.Services, intake & bookingHow paid-first services and appointments work.Your accountOrders, addresses and details.Store policiesEvery policy in one place.Write to the benchSend a message to the right desk.
Still stuck?
Send a message with your order number and we will pick it up at the bench.
We answer every message, usually within two business days.
Messages are answered Monday to Friday.
Secure checkout
Payment handled by the connected provider.
Made by hand
Small batches, dressed and labelled at the bench.
Shipping & delivery
Preparation and transit times, plainly stated.
Returns
Damaged or incorrect, put right.
Real help
Every message answered at the bench.
Checkout is handled by our payment provider. Card details never touch this site.